3ddmodels refund and return policy
Didn’t get what you wanted? We’ll correct it, maybe it’s a technical fix for a model, a refund, or a store credit in exchange for something else. Please contact our support team at [email protected] within 1 day of purchase and let us know your deadline and your requirements. As a guideline, here’s how we usually approach things:

We will do everything we can to meet your deadline.

We will help you find a suitable alternative and test it for you.

We’ll fix anything we can to meet your deadline.

We’ll help you to find a suitable replacement and test it for you.

We’ll grant a full refund:

If your purchase is broken or misrepresented

If you did not download your purchase

We’ll give you store credit:

If a model is not faulty but you realize it won’t work for your needs

If you accidentally purchase the wrong model and downloaded it

Please note: 3ddmodels reserves the right to limit or decline returns or store credit for items that are not faulty or items that were purchased more than 15 days prior to the refund request.